Frequently Asked Questions
A time-honoured West African cleanser made from plantain ash, shea bark, and palm oil.
Yes, our honey is 100% raw and unpasteurized to retain all its natural botanical benefits.
Orders are typically processed within 1-2 business days, with standard UK delivery taking an additional 3-5 business days.
Our natural formulations are crafted to be gentle and approachable for most skin types. We always recommend performing a patch test first.
To preserve the integrity of our raw ingredients, please store your products in a cool, dry place away from direct sunlight.
Shipping costs are calculated at checkout. We strive to provide transparent and fair shipping rates for all our UK customers.
All orders are handmade and prepared with care. Please allow 1-2 business days for your order to be processed before it is dispatched.
Once your order has been dispatched, you will receive a confirmation email containing your tracking details so you can follow its journey to you.
We gladly accept returns within 14 days of receipt for items that remain unopened, unused, and in their original packaging.
If your order arrives damaged, please contact us within 48 hours with photographs of the item and packaging, and we will promptly resolve the issue.